Privacy Policy

Last updated: 04/03/2026

1. Introduction

FWD Thinking Solutions ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website f-w-d.co.uk or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

FWD Thinking Solutions is the data controller responsible for your personal data. Our contact details are:

  • Company: FWD Thinking Solutions
  • Address: Norwich, Norfolk, United Kingdom
  • Contact us via our website at f-w-d.co.uk

3. Information We Collect

3.1 Information You Provide

  • Contact information (name, email address, phone number)
  • Business information (company name, job title)
  • Communication preferences
  • Information in correspondence you send to us
  • Files and documents you upload to our services

3.2 Information We Automatically Collect

  • IP address and browser information
  • Device and connection information
  • Page views and site navigation patterns
  • Referral sources

3.3 Cookies

We use essential cookies necessary for the website to function. We also use analytics cookies to understand how visitors use our site. You can control cookie preferences through our cookie banner.

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: For marketing communications and non-essential cookies
  • Contract: To provide our services to you
  • Legitimate interests: To improve our services and for business operations
  • Legal obligations: To comply with applicable laws and regulations

5. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Communicate with you about our services
  • Send marketing communications (with your consent)
  • Respond to your enquiries and support requests
  • Comply with legal obligations
  • Protect against fraud and abuse

6. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers who assist in our operations (under strict confidentiality agreements)
  • Professional advisers (lawyers, accountants, auditors)
  • Law enforcement or regulatory bodies when required by law
  • Third parties in connection with a business transfer or restructuring

7. International Transfers

Your data is primarily processed in the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

  • Customer data: Duration of service plus 6 years
  • Marketing data: Until consent withdrawn or 3 years of inactivity
  • Website analytics: 26 months
  • Job applications: 6 months after recruitment process ends

10. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limited processing of your data
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing based on legitimate interests or direct marketing
  • Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us via our website at f-w-d.co.uk. We will respond within one month.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

15. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

  • Contact us via our website at f-w-d.co.uk
  • Postal: FWD Thinking Solutions, Norwich, Norfolk, United Kingdom